Refund policy

30-day returns. Unused, non-personalized items can be returned within 30 days of delivery or pickup. Items must be in their original condition and packaging. To start a return, email info@michaudcustoms.com with your order number before sending anything back.

Personalized items are final sale. Anything engraved, customized, or made to order with your names, dates, logos, or designs can't be returned or exchanged unless it arrives defective or damaged.

Defective or damaged items. If your order arrives damaged or has a defect, email us within 7 days of delivery with your order number and photos. We'll repair, replace, or refund it, and we cover the return shipping.

Return shipping. For change-of-mind returns, the customer pays return shipping, and original shipping costs aren't refunded. Returns can also be dropped off for free at 2290 Highway 6, Port Dover, Ontario.

Refunds. Once we receive and inspect your return, we'll refund your original payment method within 10 business days.

Exchanges. Want a different item? Return the original under the rules above and place a new order, or email us and we'll help.

Questions? Email info@michaudcustoms.com.